1Help with an order
Our support team can help you track an order, change what you've bought, or arrange a return or refund. Call, email or WhatsApp us with your order number.
2Questions about a product
Not sure which part fits your server? Our product specialists can help you choose the right item and troubleshoot issues. Send us your server model and the part number you're replacing, and we'll confirm compatibility before you order.
Get a quoteClick Add to Quote on any product, or send us your part list on WhatsApp. Can't find a part?Send us the part number and we'll check if we can source it. Browse all products 3Payment issues
Our billing support team can help with transaction errors, failed or double payments, and copies of invoices. Contact us with your order number, the payment method and date. See payment support for the payment methods we accept.
4Delivery status
We can check your shipment status, delivery timelines and shipping charges for you. Most UAE orders are delivered within 2–4 business days after processing. Read more in shipping information.
5Account help
Having trouble logging in or need to reset your password? Use the options on the login page. Still stuck? Contact us and we'll help you get back in.
6Talk to a real person
Prefer to speak to someone? Our Dubai team is here Monday to Saturday, 9 AM to 7:30 PM.
7Common questions
Can you help me with my order?
Yes. We can help you track an order, change your purchase, or arrange a return or refund. Call, email or WhatsApp us with your order number.
I have a question about a product. Who can help?
Our product specialists can help you choose the right part and troubleshoot issues. Send us your server model and part number on WhatsApp or by email.
What if I have a payment issue?
Our billing support team can help with transaction errors and invoice copies. Contact us with your order number and payment details.
How can I check my delivery status?
Use the tracking number in your shipping email, or contact us and we'll check your shipment status and delivery timeline for you.
I can't log in to my account. What should I do?
Use the options on the login page to reset your password. If you're still stuck, contact us and we'll help.
How can I talk to a real person?
Call +971 4 452 9000, WhatsApp +971 56 767 2674 or email online@sevenbridge.ae, Monday to Saturday, 9 AM to 7:30 PM.
Is there a self-help option?
Yes. Our FAQ page answers common questions about products, orders, delivery, payments, returns and warranty.
What are your support hours?
Monday to Saturday, 9 AM to 7:30 PM (UAE time). We're closed on Sundays and public holidays.