Frequently Asked Questions

We specialise in IT and networking products: enterprise hard drives and SSDs (with or without trays), server memory, RAID controllers, power supplies, motherboards, network switches, transceivers, racks, cables and surveillance equipment.

Browse all products or start with hard drives and server memory.

We supply leading global brands including Dell, HPE, Cisco, Seagate, Western Digital, Toshiba and Grandstream. See Dell parts, or ask us about another brand.

Yes. Send us your server model (for example, Dell PowerEdge R740) and the part number you're replacing. Our team will confirm the right part before you order.

Click Add to Quote on any product page, or send your list of part numbers and quantities through our contact form, by email or on WhatsApp. We reply with availability and pricing.

We list thousands of products, but not everything we can source is online. Send us the part number and we'll check availability for you.

Absolutely. We offer special pricing and support for bulk and business orders from resellers, system integrators, data centres and corporate IT teams. Contact our sales team for a quote.

You can request a cancellation within 24 hours of placing the order, as long as processing has not started. Cancellations within 24 hours are free; after that a restocking fee may apply. Read the full cancellation policy.

Yes, if the order has not been shipped yet. Contact us as soon as possible with your order details and we'll update it.

An account makes it easier to track orders and quotes. You can register here, or contact us directly to order.

Yes. We deliver to all seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain.

Delivery time depends on your location and whether the item is in stock. We confirm the expected delivery date with your order. See shipping information for details.

Yes. Once your order ships, you receive a tracking ID by email or SMS so you can follow the delivery.

International shipping is available to selected countries. Please contact our team with your location for a shipping quote. Customs duties and import taxes are paid by the customer.

Please call us first on +971 4 452 9000 to arrange collection from our office at Fikree Building, Al Souq Al Kabeer, Dubai.

We accept credit and debit cards and bank transfers. Bank transfer details are shared on request for bulk and corporate orders. See payment support for all options.

Yes. Online payments are encrypted and processed through secure payment gateways. We do not store your card details.

Yes. A digital invoice is sent to your registered email once your order is confirmed. You can add your company TRN number at checkout.

Yes. Products come with a warranty; the length and terms depend on the brand and product and are shown on each product page. Warranty claims need the original invoice and the product serial number. See our terms & conditions.

We accept returns of defective or damaged products within 7 days of delivery. Items must be unused, in original condition and in their original packaging.

Refunds are usually processed within 7–10 business days after the returned product is inspected, and are paid back to the original payment method.

Contact us within 7 days of delivery with your order number and photos of the item and packaging. We'll arrange a replacement or refund.